Frequently Asked Questions
Orders & Shipping
How long does shipping take?
Standard shipping takes 5-7 business days. Express shipping takes 2-3 business days. Delivery times begin when your order is shipped.
Do you ship internationally?
We currently ship within the United States and Canada. We do not offer international shipping to other countries at this time.
How can I track my order?
You will receive a tracking number via email once your order ships. You can use this to monitor your package’s progress on our website.
Returns & Refunds
What is your return policy?
We offer a 30-day return policy for unused items in original packaging with tags attached. Flatware must be in unworn condition.
How long do refunds take?
Refunds are processed to your original payment method within 7-10 business days after we receive and inspect your return.
Who pays for return shipping?
Customers are responsible for return shipping costs for change of mind returns. We cover return shipping for damaged or defective items.
Products & Care
How do I care for my flatware?
Clean with mild soap and warm water. Avoid abrasive cleaners. Stainless steel pieces are dishwasher safe but hand washing is recommended.
Are your products high quality?
We work exclusively with reputable manufacturers and guarantee that all our flatware meets the highest quality standards.
What materials do you use?
We offer 18/10 stainless steel, sterling silver, and surgical-grade stainless steel in our collections.
Payment & Accounts
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. All transactions are encrypted for security.
Can I change my order after placing it?
We process orders quickly to ensure fast shipping. Please contact us immediately if you need to make changes to your order.
Technical Support
How do I create an account?
Click “My Account” and follow the registration process. An account lets you track orders and save your information.
I forgot my password – what should I do?
Use the “Forgot Password” feature on the login page. We’ll email you a link to reset your password.
Product Questions
Do you offer patterns for large sets?
Yes, we specialize in complete flatware sets for 8-12 people. Many patterns are available in large quantities.
Can I mix and match patterns?
While we recommend sticking to one pattern, our customer service team can help you create coordinated sets from different collections.